Frequently Asked Questions
Everything you need to know about our fresh food delivery.
How do you ensure the freshness of the food during transit?
All IKU orders are packed in insulated thermal liners with non-toxic gel ice packs to maintain a controlled temperature until they reach your doorstep.
What is the shipping cutoff for same-day dispatch?
Orders placed before 12:00 PM local time are processed and shipped the same day. Orders placed after the cutoff will be dispatched on the next business day.
Do you offer options for specific dietary requirements?
Yes, our menu includes a variety of gluten-free, vegan, and nut-free options. You can use the filters on our product page to find items that meet your dietary needs.
Can I track my delivery in real-time?
Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your delivery's progress and estimated arrival time.
What is your return policy for perishable goods?
Due to the nature of fresh food, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact us within 24 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.