Returns & Exchanges

At IKU, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, we offer resolutions for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival to ensure all items are present and meet our quality standards.

• 2.
  Document Issues

  If you notice damage or receive the wrong item, take clear photographs of the product and the packaging labels.

• 3.
  Contact Support

  Email our team at support@iku.com with your order number and the photos within 24 hours of the delivery timestamp.

• 4.
  Resolution Process

  Our team will review your claim within 48 hours to issue a full refund to your original payment method or ship a replacement at no extra cost.